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Last updated: March 29, 2026

Privacy Policy

Overview

Key highlights
  • AcademiQ processes data to operate the platform for schools, centers, teachers, and students.
  • This policy explains what we collect, why we use it, and the choices available to you.
  • Replace all placeholder legal text with counsel-approved wording before production.

This Privacy Policy describes how AcademiQ ("we", "us") collects, uses, stores, and shares information when you use our websites, applications, and related services (collectively, the "Services").

Scope

The Services may be offered to organizations (tenants) and their end users. If you use AcademiQ through a school or center, that organization may have additional policies that also apply.

Information we collect

Key highlights
  • Account and profile data you provide when registering or administering a tenant.
  • Content you upload for educational use (e.g. PDFs, assignments, submissions).
  • Usage and technical data needed for security, analytics, and product improvement.

You provide directly

  • Name, email address, phone number, and role (e.g. admin, teacher, student).
  • Organization details such as school or center name and subdomain.
  • Payment-related information when processed by our payment partners (we do not store full card numbers on our servers).

Automatically collected

  • Device and browser type, IP address, and approximate location derived from IP.
  • Log data such as access times, pages viewed, and error reports.
  • Cookies and similar technologies where permitted and configurable via your browser.

How we use information

Key highlights
  • To provide, secure, and improve the Services — including AI features grounded in your materials.
  • To communicate about your account, billing, and substantive product changes.
  • We do not sell your personal information.

Purposes

We use personal information to authenticate users, deliver features requested by the tenant, troubleshoot issues, detect fraud or abuse, and comply with legal obligations.

Aggregated or de-identified data may be used to understand usage patterns and improve the product.

AI and educational content

When you enable AI features, inputs and outputs may be processed by subprocessors (e.g. model providers) under contractual safeguards. Tenant materials are used to provide functionality for that tenant, not for public model training, unless you separately opt in to any such program we may offer in the future.

Sharing, subprocessors, and retention

Key highlights
  • We share data with service providers who help us host, secure, email, and analyze the Services.
  • We may disclose information if required by law or to protect rights and safety.
  • Retention periods depend on the nature of the data and legal requirements.

Subprocessors

We use vetted vendors for infrastructure, payments, customer support tooling, and optional integrations you enable. A current list may be provided upon request or in your order documentation.

Retention

  • Account data is kept while your relationship is active and for a reasonable period afterward.
  • Tenant admins may request deletion or export subject to technical feasibility and law.
  • Backups may retain copies for a limited period before automatic purge.

Your rights and how to contact us

Key highlights
  • Depending on your region, you may have rights to access, correct, delete, or restrict processing.
  • Students and parents should often contact their school or center first.
  • Use our Contact page for privacy requests directed at AcademiQ.

Exercising rights

To submit a request, contact us through the channels listed on the Contact page. We may need to verify your identity before responding. If you are an end user of a tenant, we may route your request through that organization's administrator where appropriate.

International transfers

If we transfer personal data across borders, we implement appropriate safeguards such as standard contractual clauses or equivalent mechanisms as required by applicable law.